Frequently Asked Questions

Having launched in Singapore in early 2021, Haulmate aims to simplify how you move house. A task which is usually met with a loud sigh. We believe moving should be an exciting time as it signals the start of a new chapter. Whether it’s moving in with your partner, finding more space for your dog or you just want a change of scene.

By connecting with Singapore’s most trusted moving services in one place, Haulmate allows you to very quickly organise your entire move in about 90 seconds.

Yes, Haulmate was founded in Singapore. We are a registered Singapore business and work with the most trusted local moving services to provide you with an easy and fast way to book your moving services.

We partner with amazing Singapore moving companies who pay us to find them new customers. Haulmate does not mark up any prices and all prices have been set by our partners. We are free to use and there is no cost to you if you just want to use our platform to research services, prices and content.

Today, we are available in Singapore and have plans to expand to other countries soon.

We are a new company and focused on making moving as easy as possible. As we grow, we will be launching new features and bringing on additional services. If you have some ideas on what you would like to see, please reach out to us directly as we’d love to hear from you.

Head to our homepage and select the moving services that you require. Follow the prompts and in no time, you’ll be one step closer to your new home.

You are able to request quotes from Singapore moving companies, order moving boxes and book your end of lease clean. We plan to add other moving services in the coming months including storage, furniture disposal / selling, handyman services, air con servicing and many more. 

We charge a service fee of 5% on all paid transactions. This helps us run our platform and offer services such as instant booking.

In most instances, the partner who is providing you with the service should reach out to you within 24 hours to confirm the booking. If for whatever reason, a partner does not reach out and is not contactable, you can contact Haulmate directly. 

If you booked a moving service such as end of lease clean, you must contact the moving partner directly to amend any bookings.

The fastest way to access any bookings you’ve made is to create an account / log in and you should be directed to your very own moving dashboard.

If you don’t want to create an account, that’s also fine. Haulmate would have sent you an email confirmation immediately following check-out. Please refer to that email for all your booking information.

If you need to make any cancellations to your booking, please contact the partner directly. Haulmate can not guarantee that they will provide you a refund but it’s always worth contacting the partner to check.

If you’re looking for a fast response, please whatsapp Mike on +6587790305. Alternatively, you can send us an email at move@haulmate.co and we’ll aim to get back to you within the day.

Feedback is so important to us. Without it, we won’t be able to develop an amazing moving experience for you. Please email move@haulmate.co with any areas of feedback and we’ll get back to you typically within a few hours.

Passwords can be tricky old things. Especially when you have so many in your head. Not to worry however. Just go to the account page, click the forgot password and follow the prompts.

Absolutely! We are always keen to work with great partners to provide our customers with the moving services they need. It costs you nothing to list on Haulmate and you only pay for the customers you get.

If you’re interested, please visit our partners page and if approved, you will be listed on Haulmate within a few days

Yes. Finding reliable and trustworthy partners is very important to us. All partners are screened and we ensure that they are a registered business and have a strong reputation with customers.